Privacy Policy
🛡️ Privacy Policy
Effective Date: [08/2024]
Company Name: SENTINEL SOLUTIONS LLC
Business Type: Texas Limited Liability Company (LLC)
Address: 11100 Louetta Rd, Houston, TX 77070
Email: dcoleman@thesentinelsolution.com
Phone: (281) 891-9589
🔹 1. Introduction
SENTINEL SOLUTIONS LLC (“the Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, or use our cleaning services.
By accessing our website, booking services, or communicating with us, you agree to the practices described in this Privacy Policy.
🔹 2. Information We Collect
We collect only the information necessary to operate our business and provide high-quality cleaning services. This may include:
a. Personal Information
Full name
Email address
Phone number
Service address or billing address
Payment details (processed securely through third-party payment processors)
b. Non-Personal Information
Browser type, device information, and operating system
IP address and general location data (for website analytics)
Referral source or search terms used to find our website
We do not knowingly collect or store sensitive personal information such as Social Security numbers, credit reports, or health data.
🔹 3. How We Use Your Information
We may use collected information to:
Schedule, confirm, and provide cleaning services
Communicate with you about quotes, invoices, or service updates
Improve our services and customer experience
Send appointment reminders or satisfaction surveys
Maintain business records for legal and accounting purposes
Comply with applicable Texas and federal laws
We do not sell, rent, or trade your personal information to third parties.
🔹 4. Sharing and Disclosure
We may share limited information only when necessary to:
Process payments through secure payment providers (e.g., Square, PayPal, or QuickBooks)
Comply with legal requirements or respond to lawful requests by public authorities
Protect our rights, customers, or property from fraud or harm
All third-party partners are required to maintain strict confidentiality and data protection standards.
🔹 5. Data Storage and Security
We use commercially reasonable physical, electronic, and administrative safeguards to protect your information against unauthorized access, loss, misuse, or alteration.
While we strive to ensure your data security, no method of transmission over the internet is 100% secure. You use our website and services at your own risk.
🔹 6. Data Retention
We retain client and transaction information only as long as necessary to provide services, comply with our legal obligations, or resolve disputes.
You may request deletion of your personal information by contacting us directly.
🔹 7. Your Rights (Texas Residents)
Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to:
Access and request a copy of their personal data
Correct inaccuracies in their personal data
Request deletion of personal data (subject to legal or contractual obligations)
Opt out of targeted advertising or data sales (not applicable — we do not sell data)
To exercise your rights, contact us at dcoleman@thesentinelsolution.com
with “Privacy Request” in the subject line.
🔹 8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyze site traffic.
You may disable cookies in your browser settings, but certain features of the website may not function properly.
🔹 9. Links to Other Websites
Our website or social media pages may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those external sites.
🔹 10. Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware that a minor’s data has been collected, we will promptly delete it.
🔹 11. Updates to This Policy
We may update this Privacy Policy periodically. Any updates will be posted with a new effective date. Continued use of our services after changes are made indicates acceptance of the updated policy.
🔹 12. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
SENTINEL SOLUTIONS LLC
Attn: Privacy Officer
📧 dcoleman@thesentinelsolution.com
📍 11100 Louetta Rd, Houston TX 77070